Our website address is: https://ladyva.co.uk.
This policy outlines how we protect your personal information when you use our website and e-newsletter services. If you disagree with these terms, please refrain from using our services.
Data Collection
Lady VA may request certain personal information, such as your email address and company details, to provide specific services. This information is optional, but may be necessary for us to deliver the desired services.
Data Disclosure
Lady VA will not share your personal information without your explicit consent, except in limited circumstances, such as when required by law. We treat all collected data with confidentiality.
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookie Policy
Lady VA employs cookies to enhance your website experience. We do not collect or share any personally identifiable information through cookies.
Cookies are placed on your device by websites you visit. Most websites, including ours, rely on cookies for optimal functionality. You can disable cookies in your browser settings.
Lady VA uses the following cookies:
Third-Party Cookies: We use Google Analytics to track website traffic and user behavior. No personal information is collected.
First-Party Cookies: These cookies are created by Lady VA to enable website features.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Data Security
Lady VA takes stringent measures to protect your personal information. While we cannot guarantee 100% security, we employ robust security protocols to safeguard your data.
Payment Methods
We accept the following payment methods:
- Credit/Debit Cards
- PayPal
- Offline Payments (details available upon request)
Contact Us
If you have any questions or concerns about our privacy policy, please contact us at hello@ladyva.co.uk
We take your privacy seriously. This notice explains our policy for protecting your privacy on our website and for our e-newsletter service. If you disagree with these terms, please leave the site and don’t subscribe to the newsletter.
Data Collection
Lady VA may require your email address or other personal information such as your name and company for certain services. Sharing this information is always optional. However, in some cases, we may not be able to provide the service without specific information from you.
Data Disclosure
Lady VA will not share any personally identifiable information without your permission, except under special circumstances, such as when we believe in good faith that the law requires disclosure. Any information collected by Lady VA will be treated confidentially.
Cookie Policy
Lady VA uses cookies to improve your experience on our website. We don’t collect or share any personal information about you as an individual user.
Cookies are placed on your device by every website you visit, and most websites, including ours, may not function correctly without them. However, you can disable cookies by following your browser’s instructions on AboutCookies.org.
We use the following types of cookies:
First Party Cookies
These cookies are created by [invalid URL removed] to enable functionalities on our website.
| Cookie Name | Function |
| Random numbers and letters | PHP session cookie that identifies your specific session. Expires when you leave the website. |
| main_tpl | Joomla! Main Template cookie that determines the displayed template. |
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Third Party Cookies
These cookies are created by other companies to provide services that enhance our site. Currently, we only use Google Analytics, a free tool that helps us understand where visitors come from and what content they view. Google Analytics doesn’t collect personal information, and we recommend this service to our clients.
| Cookie Name | Source | Function |
| __utm(x) | Google Analytics | Any cookies starting with __utm collect information about traffic and user activity. |
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Lady VA Security Policy
When you provide Lady VA with personal information, it may be sent electronically outside of your country you originally entered the information. . Additionally, it may be used, stored, and processed outside of your country. Regardless of location, Lady VA takes every precaution to ensure your information is treated securely.
Unfortunately, no internet data transmission is 100% secure therefore cannot guarantee to be 100% secure. While we strive to protect your personal information, Lady VA cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
T & C
Booking & Confirmation
- A booking request is not a guaranteed reservation. Please wait for a confirmation email or phone call from Lady VA.
- Our Terms & Conditions are provided with every quote.
Confidentiality & Data Protection
- Lady VA prioritizes data security and complies with UK Data Protection Laws (including GDPR).
- We only work with UK-based clients due to insurance regulations.
- Your information is securely stored and backed up. We are ICO registered, and any concerns can be emailed to [email protected]
- All original work will be returned upon completion unless otherwise requested.
- Upon contract termination, we delete all client data except for our tax records.
- Lady VA never shares, sells, rents, or otherwise distributes your information.
- View our full privacy policy here: [link to privacy policy]
Payments
- Minimum charge is one hour. After that, work is billed in 15-minute increments.
- New clients may be required to pay a 50% deposit before work starts.
- For contract cancellation/termination, the client agrees to pay for all completed work.
- Lady VA reserves the right to halt services and withhold work for unpaid invoices.
- Overdue invoices may incur a 5% monthly interest charge on the total outstanding amount.
- Advertising costs will be charged to the client as an expense with a pre-agreed budget.
- Payments are accepted via bank transfer. Alternative payment methods might incur extra charges, which will be reflected on your invoice. Please discuss this during your initial consultation.
- Project work will be invoiced upon completion, with payment due within 7 days.
- Invoices are sent on the 1st and 15th of each month. If you join outside these dates, your invoice will reflect the prorated period.
- Payment deposit is required immediately. Remaining invoice will be due within 7 days of the invoice date.
- Retainer hours cannot be carried over to the following month.
- Any additional costs (postage, courier, phone charges) will be itemised on your invoice or invoiced separately as “Expenses.”
Submitting Work & Turnaround
- Submit work via email hello@ladyva.co.uk.
- We will confirm your request and schedule the work. The confirmation email will include the turnaround time.
- Work exceeding one hour will be scheduled with an estimated turnaround time provided upon job receipt.
- When submitting databases or marketing materials, your virtual assistant will inquire about data collection methods and request validation proof to comply with GDPR.
- Please review returned work promptly and raise any concerns immediately.
- Holidays: You will be notified by email if Lady VA takes time off. Any scheduled work will be completed before the holiday. We will also announce holiday hours on our social media channels for UK standard holidays (Bank Holidays, Easter & Christmas).
Disclaimer & Applicable Law
This contract is governed by the Law of England & Wales.
We are not liable for any losses arising directly or indirectly from our work, except for those caused by our negligence.